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Asia Cloud Hosting – A cloud-based solution can help public agencies respond efficiently to customer demands, even during peak hours. Image credit: ADB.

Governments are adapting to how citizens and businesses consume more digital content, and how they have become increasingly dependent on digital sources for information and services. Across Asia and the Pacific, countries are increasing citizen e-government services and formulating plans for a digital economy.

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One of the key factors in this transition to digital is cloud computing technology, which helps deliver government services in a more agile, faster and cheaper way compared to traditional information technology infrastructure. Transferring government systems to a cloud environment and integrating their full capabilities into new digital solutions can help protect the future of the public service.

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However, the adoption of cloud computing still faces barriers in the public sector. This requires government policy adjustments to create enabling regulatory conditions and ensure a clear and strong cloud strategy.

This briefing is based on a working paper, Cloud Computing as a Key Enabler for Digital Governance Across Asia and the Pacific

Cloud computing is a model that enables ubiquitous, convenient on-demand network access to a shared pool of configurable computing resources, such as networks, servers, storage, applications, and services, that can be rapidly provisioned and released with minimal management effort or service provider interaction.

Moving from local solutions to cloud solutions (cloud deployment) can be a gradual process and various options are available, including private cloud deployments, hybrid cloud and public cloud deployments.

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Provide applications running on cloud infrastructure. The applications are accessible from various client devices through a thin client interface, such as a web browser (eg, web-based e-mail), or an application interface. The consumer does not manage or control the underlying cloud infrastructure, including network, servers, operating systems, storage, or even individual application capabilities, except for limited user-specific application settings.

Provides processing, storage, networking, and other basic computing resources on which the consumer can deploy and run arbitrary software, which may include operating systems and applications. The consumer does not manage or control the underlying cloud infrastructure, but has control over deployed operating systems, storage and applications; And perhaps limited control of selected network components (e.g. host firewalls).

Consumer-created applications or native applications created using vendor-supported programming languages, libraries, services, and tools are deployed on the cloud infrastructure. The consumer does not manage or control the underlying cloud infrastructure, including network, servers, operating systems or storage, but has control over the deployed applications and potential configuration settings for the application hosting environment.

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Cloud adoption requires only one technology migration. This provides the opportunity to streamline technology operations and significantly improve efficiency in the deployment of technology resources. For example, Singapore’s Land Transport Authority (LTA) reported 60% cost savings when moving to the cloud from an on-premises solution.

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For example, a tax department can implement a cloud-based solution that automatically adapts to system requirements, thus ensuring the department’s ability to respond to demand at peak times, such as tax return deadlines.

For example, the Ministry of Education of the People’s Republic of China was able to establish a national cloud-based education platform in record time, allowing students to continue their studies despite traffic control restrictions during the COVID-19 pandemic.

Building public sector solutions with the latest cloud computing resources and tools ensures that governments can attract and retain industry-relevant talent who want to serve in the public sector. The need to maintain an aging or outdated technological platform reduces motivation and will accelerate a decline in service quality compared to that of other sectors.

It remains a challenge for policymakers to establish security and data protection policies that balance the need to protect data with the need to enable secure data flow. Some governments have imposed restrictions, such as data localization, that hinder cloud adoption. Others have developed multiple technical and security policies that overlap with existing international standards, creating a complex tangle of conflicting policies.

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The need to update existing cost structures and procurement models also hinders cloud adoption. In many cases, government agencies may want to purchase cloud services, but existing procurement rules may not allow them to purchase service-based variable cost items, such as cloud services. Updating such policies may require legislative changes, which will take a long time to be proposed and officially enacted.

In addition, personnel with technical knowledge of the specific requirements in the public sector are required to initiate the system planning and cost estimation processes. In some cases, this may not be available, and outside resources may need to be brought in.

First, governments must establish a favorable regulatory environment that supports the adoption of cloud computing in the public sector. This may include the following:

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Second, governments must establish a clear and robust cloud strategy and adoption plan. This will include details of their intended migration and/or implementation approach, supported by an overall government cloud policy such as a Cloud First strategy.

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Finally, governments must ensure that internal support is provided to guide government institutions on their adoption journey. This can be achieved through the designation or creation of a dedicated unit or center of excellence as well as a cloud procurement market.

Bank of Asia. 2021. Cloud computing as a key enabler for digital governance across Asia and the Pacific. Manila.

Thomas Abel is Asia Bank’s (ADB) Head of Digital Technology for the Unit, tasked with facilitating the effective use of digital technology to improve impact. He has over 30 years of professional experience in digital technology.

Arndt assists in the effective use of digital technology, advises external clients, ADB regional departments, as well as sector and thematic groups on digital transformation. He provides thought leadership for ADB’s forward thinking and foresight activities and chairs its interdepartmental working group on digital technology risk assessment. Prior to ADB, he worked with the United Nations Development Program (UNDP) at the national, regional and global levels.

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Prior to her current position, Lim May-Ann was the director of the technological research company, TRPC Pte Ltd. She is a public policy professional, focusing on technology and media policy across Asia and the Pacific.

The Asian Bank is committed to achieving a prosperous, inclusive, resilient and sustainable Asia and the Pacific, while maintaining its efforts to eradicate extreme poverty. It was founded in 1966 and is owned by 68 members – 49 from the region. Its main tools to help its developing member states are policy dialogue, loans, equity investments, guarantees, grants and technical assistance.

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The views expressed on this website are those of the authors and do not necessarily reflect the views and policies of the Asian Development Bank (ADB) or its Board of Governors or the governments they represent. ADB does not guarantee the accuracy of the data contained in this publication and bears no responsibility for any result of its use. By designating or referring to a specific territory or geographic area, or by using the term “country” in this document, ADB does not intend to make any statement regarding the legal or other status of any territory or area. A storage provider, offers its customers a wide range of options in terms of hosting: dedicated servers or mutual servers in our data centers in Shanghai and Hong Kong, or in public clouds.

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