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Amazon Web Services Hosting Agreement
Amazon Elastic Compute Cloud (Amazon EC2) dedicated hosts allow you to run software on dedicated physical servers. This allows you to meet enterprise compliance or per-socket, per-core, or per-VM licensing requirements from vendors such as Microsoft, Oracle, and Red Hat. Dedicated hosts are also required to run Amazon EC2 Mac instances.
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The lifecycles and states of Amazon EC2 dedicated hosts and Amazon EC2 instances are closely related and interdependent. Understanding the interaction between dedicated hosts and EC2 instances is critical to proper and consistent operation of dedicated hosts. In this post, you will learn how EC2 instances depend on their (dedicated) hosts. We will also delve into their individual life cycles, the connecting points of these life cycles and the resulting considerations.
An EC2 instance is a virtual server that runs on top of a physical Amazon EC2 host. EC2 instances are launched with a preconfigured template called an Amazon Machine Image (AMI), which contains the information needed to launch the instance. EC2 instances come in a variety of CPU, storage, memory, and GPE configurations known as instance types so you can choose the right instance for your workload. The process of finding the right instance size is known as proper sizing. Amazon EC2 is based on Nitro, which is a combination of dedicated hardware and a lightweight Nitro hypervisor. EC2 instances that you launch in the management console using launch instances are launched on controlled physical hosts.
Bare Metal instances are instances that do not use the Nitro hypervisor. Bare Metal instances provide direct access to the physical server hardware. Thus, they allow you to run legacy workloads that do not support a virtual environment, business-critical applications with limited licensing, or even your own hypervisor. Workloads on Bare Metal instances continue to use cloud features such as Amazon Elastic Block Store (Amazon EBS), Elastic Load Balancing (ELB), and Amazon Virtual Private Cloud (Amazon VPC).
An Amazon EC2 dedicated host is a physical server dedicated entirely to a single client. With visibility into dedicated host physical cores and sockets, you can address enterprise compliance requirements such as per-socket, per-core, or per-VM software license agreements.
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You can run EC2 instances on a dedicated host. Instance families such as M5, C5, R5, M5n, C5n, and R5n allow running different instance sizes such as
, to the same host. Other instance families only support homogeneous booting of one instance size. See Dedicated Host Instance Performance for more details.
As an example, let’s look at the M6i dedicated host. Dedicated M6i hosts have 2 sockets and 64 physical cores. If you allocate an M6i dedicated host, you can specify the type of instance you want to support for the allocation. In this case, the possible instance sizes are:
The number of instances you can run on a single M6i dedicated host depends on the instance size you choose. For example:
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When you launch an EC2 instance on a dedicated host, you are charged for the dedicated host, not the instance. Amazon EBS volumes cost the same as regular EC2 instances.
Throughout its lifecycle, an EC2 instance goes through various states, starting with startup and ending with shutdown. above
. When you launch an EC2 instance on a dedicated host, you are charged for the dedicated host, not the instance. Depending on the user’s action, the instance can enter three different states from the running state:
Mark it as soon as you assign it to your account. Only if the dedicated host is on
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State, you can launch EC2 instances on it. We do not charge you for time when your dedicated host is in any other country
If your host is enabled for automatic dedicated host recovery, it will attempt to restart instances currently running on the failed dedicated host on an automatically assigned alternate dedicated host without manual intervention from you. When host recovery begins, the account owner is notified via email and a health dashboard event. A second notification is sent after the host recovery is successfully completed. Initially, the alternate dedicated host is on
After all EC2 instances are successfully restarted on the alternate dedicated host, enter
State However, if EC2 instances running on a dedicated host do not support host recovery, the original dedicated host enters
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In this post, we explore the lifecycles of Amazon EC2 instances and Amazon EC2 dedicated hosts. We take a close look at the individual lifecycle states and how both lifecycles need to be handled in concert to properly and consistently manage EC2 instances on dedicated EC2 hosts. For more information about how Amazon EC2 Dedicated Hosts work, visit the EC2 Dedicated Hosts User Guide. Karl is the CEO and co-founder of AWS Certified to Solutions Architect Professional. Knowledgeable, informal and approachable, Karl has founded, grown and sold cloud and internet hosting companies.
When looking to host your IT infrastructure and applications in the AWS cloud, SLAs are an important consideration: Before evaluating an AWS SLA, ask yourself a number of questions, including:
Amazon Web Services has separate SLAs for each of the many services they offer. At the time of writing, there are 121 separate SLAs published on the AWS website, so it’s important to understand the different SLAs for each service you use, how they match the service level goals you’ve set for your application, and how or if they will affect generally the SLA you can offer your customers or users for your applications running on AWS.
In this article, we explore the SLAs for some of the most commonly used AWS services, including EC2, RDS, EBS, ECS, Fargate, and S3, to give you an idea of what’s available, but this is only a guide and should not apply to a substitute for reading the actual SLAs of the services you intend to use.
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Amazon guarantees that all services included in the SLA will be 99.99% available in any region during any monthly billing cycle. 99.99% uptime equals 4.38 minutes of downtime per month. This is a strong SLA: if you have an application that needs to run on EC2 and requires 100% uptime, the application needs to be hosted in multiple regions.
Note that the uptime SLA for individual EC2 instances is only 90%, allowing for up to 73.05 hours of downtime per month. At a minimum, the application must be hosted on multiple EC2 instances in at least two Availability Zones to be covered by the 99.99% uptime SLA – instances deployed in a single Availability Zone are not covered by the SLA.
AWS offers service credits for not meeting the service level agreement for the duration of the operation, but it is important to note that they are not automatically applied. If AWS customers wish to receive service credits for outages, they must submit a credit request by opening a case in the AWS Support Center with the words “SLA Credit Request” in the subject line and detailing the dates and times of the outages or outages, for for which you claim credit, with log backups and resource IDs for affected services. If service credits are available for the outage, they are usually applied as a credit towards future bills for the same service.
The Amazon RDS Service Level Agreement covers multiple availability zone implementations of Relational Database Service instances for the following RDS-hosted database engines:
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For all RDS instances hosted in multiple Availability Zones (with the “Multi AZ” parameter set to “True”), Amazon guarantees 99.5% uptime in any monthly billing cycle. This allows for up to 3.65 hours of downtime per month. For applications that cannot withstand this level of downtime, customers should consider hosting their databases in multiple regions or using another database service such as Amazon Aurora, which has an SLA of 99.99% uptime
As with EC2 and all AWS services, service credits must be claimed using the process described above. Credits for RDS services are as follows:
All S3 services are guaranteed 99.9% uptime, with the exception of the following services, which are guaranteed 99% uptime:
Service credits available for S3 Intelligent-Tiering, S3 Standard-Infrequent Access and S3 One Zone-Infrequent Access are as follows:
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Amazon S3 also offers a “durability” guarantee, which you can read more about in my S3 Guide post.
AWS support response times are separate from service-specific SLAs. Response times vary
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